We recognise that orders for funerals are the most time critical, and we have a 100% success rate in despatching orders as per the table below:

Order placed onbydespatched to arrive on
Monday10:30amTuesday
Tuesday10:30amWednesday
Wednesday10:30amThursday
Thursday10:30amFriday
Friday10:30amMonday (an upgrade
to Saturday is available)
SaturdayAnytimeFollowing Tuesday
SundayAnytimeFollowing Tuesday
Bank Holidays (Mondays) AnytimeFollowing Wednesday
Bank Holidays (Other)AnytimePlease contact us for advice


* We recommend allowing at least 2 working days for delivery. All courier services can be affected by road accidents, weather, mechanical breakdown etc, and whilst 99% of orders reach their destination on time, there is a tiny chance that circumstances beyond anyones control may delay orders by 24 hours.

We also aim to despatch all other orders within the same time frames, but for larger orders please allow 3-5 working days. If you should have any questions regarding dispatch times please do not hesitate to contact us:

We use DPD as our courier partner (next working day), or, for smaller less urgent items, Royal Mail First Class (allow 3-5 working days). You may also collect from Surrey Hills Print in Albury, Surrey. You may choose what is best for you at Checkout.

We recommend DPD for all urgent funeral work. This can be tracked, and allows you to adjust your delivery (leave in a safe place, with a neighbour, change date etc). Royal Mail is an untracked service and we only recommend using this for less urgent/critical work.

 

WINTER ENERGY CRISIS 2022/3

We are making detailed plans to maintain our services in the event of a major power disruption this winter and will strive to secure business as normal for as long as possible. We are in constant dialog with our suppliers and couriers to ensure that they have similar contingency plans in place. We will shortly publish our measures in detail, providing emergency contact details, temporary amendments to terms and conditions in the event of a blackout, and the steps we are taking to offer continuation of service.