FAQs

Payment Methods

When ordering from our website you will be asked to pay online unless you have a pre-approved payment on account facility (only available for B2B clients).

We currently accept payment from:

Full contact details may be found here: We are here to help (careprint.uk)

• For funeral work as attachments alongside our website order form: www.careprint.uk/cs-order-form
• Alternatively, send as attachments to an email, to orders@careprint.uk
• For very large files (greater than 10mb) use WeTransfer.com – a free online file transfer provider
• For regular clients we can share a dropbox directory to allow sharing of files.

In all instances:

• Due to font and pagination conflicts between different computers we only accept print ready files in the PDF format.
• Where we are undertaking artwork for you we are happy to accept files in most formats.

• For photographs, please send us jpg, tif, psd files – and NOT embedded into a document. We accept other file types but the quality may not be as good.
• Please ensure that photographs are as good a quality as possible – and not compressed for emailing. File size is a good indicator. The larger the number the better the quality. If your device asks you what size to send the photos, always say ‘original size’.
• If you do send us a document with embedded photos, please also send the photos as separate files.
• If the files are too large for email, please use www.wetransfer.com, a free, secure and very easy to use file-transfer website.

It is much better to send multiple photos via one WeTransfer message than to send us multiple emails.

• We find providing pdf proofs works well for almost every job. This is quick and involves no additional costs.
• If you are sure you really need a printed proof before you can approve a job, we would need to charge extra and it will slow the whole process down, so please allow time for this.

Often yes, but please email or ring us to check how things stand if you are very worried.

All funeral-related orders confirmed by 10:30am Monday to Friday will be printed and despatched the same day to arrive on the next working day. Saturday delivery is also available. All orders placed over the weekend will be printed on Monday morning and dispatched to arrive on Tuesday. Any orders confirmed after 10:30am will be printed and dispatched on the next working day.

We are digital printers and are therefore well placed to deliver significant savings on short-run work. We hope that small businesses and individuals in particular will enjoy the flexibility of being able to either produce their own artwork online or work with our experienced in-house design team to get the results they want. 

For larger business clients we work, when required, in collaboration with third party commercial printers to secure the best rates on volume work. This is a cost-effective process that will appeal to businesses wishing to centralise their printing requirements and business stationery ordering.

Our online designer software allows you to create, edit and approve your own artwork, in your own time, and at no extra cost to you. After you have confirmed and placed your order a high quality PDF is sent to our print production team who process your work through our digital print process. Everything advertised on this website is provided in-house.

• Our experienced design team are here to prepare the artwork for you should you require.
• We can work from instructions provided by email or through our online forms.
• We do not accept instructions (or amendments) over the telephone.
• We can also schedule a video meeting with you via Zoom to work through specific design requirements from the comfort of your home or office. This provides the familiar face to face meeting that you may prefer.

Once you have saved your artwork you can locate it under MY ACCOUNT | PORTFOLIO. Here you can make further edits, place an order, or preview the current proof.

Coated paper and card have a finish applied to the surface of the stock which can be matte (dull), satin/silk (fairly shiny) or gloss (shiny). The coating helps colours to really show at their best, and helps the product to be more durable.

Uncoated paper and card tend to be less smooth and more porous, but some people think this looks better. Uncoated paper should also be used for anything that will be written on, as coated papers do not like pens.

There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

1. Custom Design: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.

2. Upload Design: using this option, you can upload your own PDF files. Most mainstream software packages allow you to export or print to a PDF file. By doing this you retain information about layout, fonts, sizes etc that are crucial to the final print.

3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

Coated paper

This has a glossy, satin or matte finish.

Coated paper is generally very smooth and can be either very shiny (high gloss) or have a subtle shine (satin or matte). Either way, coated paper will have a great effect on the appearance and usefulness of the printed item. Coated paper is more resistant to dirt, moisture and wear. It also makes the printed material more shiny and colours more vibrant. That is why it is generally used in the printing of magazines, book covers, glossy photos and art books. However coating restricts how ink is absorbed by the paper which means coated papers and cards are less suitable for products on which you might wish to write with a pen, such as forms and appointment or business cards.

Uncoated paper

Uncoated paper is generally more absorbent than a coated paper. It is generally not as smooth as coated paper and tends to be more porous. Uncoated paper is generally used for letterheads, envelopes, forms or printed material that is aiming for a more prestigious or elegant look. College and University booklets, estate agents' brochures and menus for elegant restaurants are generally printed on uncoated paper to give them a prestigious feel. 

Generally, the heavier the paper or card, the thicker it is.

We follow the European system, and stock is measured in grams per square metre (gsm or g/m2 or simply g). The US use Pounds (lb).

As a rough guide, anything up to 200gsm is classified as 'paper' and anything over this is 'card'.

For a quality Order of Service, for example, we would usually use a 350gsm card cover, with 170gsm paper inserts.

Our system supports RGB (red, green, blue) for producing digital prints. We have accurately mapped colour pallet to match RGB to CMYK (cyan, magenta, yellow, key/black) to ensure high quality 4-colour printing.

We utilise a variety of in-house digital print formats, including Konica and Xerox digital printers, Mutoh and Epson wide format printers, and a range of sublimation and transfer techniques. These guarantee a high level of colour accuracy on the widest selection of stocks and materials.

300 dpi (dots per inch) is the resolution of the output PDF file.

The prices we quote on this site are correct for the range of stocks and materials shown. These prices assume that the client will be creating, editing and completing their own artwork online or uploading files from their local device. They do not include any additional artwork costs should our in-house design team become involved in the process.

For some products the price is dependent on choices you make when placing the order. Should the actual copy to be printed differ from the order details placed we reserve the right to adjust the price where necessary. Should an additional payment be required we will need this to be settled prior to the despatch of the order.

All prices shown on our website exclude VAT. Under current UK legislation some items are zero-rated for VAT purposes and this is clearly shown against applicable products.

Prices also exclude charges for delivery which are applied at checkout.

Copyright is the intellectual property rights belonging to the authors, composers and publishers of hymns, songs, readings, prayers, liturgy, images etc. 

The Copyright, Designs and Patents Act 1988 (UK) gives copyright owners the right to charge anyone who wants to copy their work for any use.

Generally in the UK copyright lasts for 70 years from the end of the year in which the author/composer dies, or 25 years for publisher rights. Works are then normally considered to be free of copyright and in the public domain. This means they may be used without permission.

However, there are exceptions, for instance where historic works have been discovered, rearranged, or republished. 

Some authors allow their work to be placed in the public domain during their lifetime.

In general, yes, provided you have secured permission from the copyright holder.

In the vast majority of cases there are existing arrangements in place to simplify this process:

• Many churches and crematoria hold a Copyright Licence which gives permission to print a wide selection of copyright hymns and songs in a service sheet
• Most publishers allow you to include a number of verses from the bible without applying for permission
• Extracts from Common Worship (CofE), Book of Common Prayer (CofE) and the Roman Catholic Missal, may be freely reproduced subject to certain conditions

In all cases copyright notices must be included in the document - see other specific questions for details.

However, individual permissions may be needed for other copyright works.

Everyone has a part to play.

• The family representative arranging the funeral and placing the order should ensure that permission is in place to use any copyright materials. 
• Careprint should ensure that all artwork they prepare and print is copyright compliant
• The venue has ultimate responsibility for ensuring necessary permissions are in place

If a funeral director holds a copyright license, or the family/funeral director have secured written permission from another source, such as the author or publisher, then the venue’s responsibilities would be met. 

Yes of course. If you are using our fully inclusive artwork service we will:

• provide advice and guidance on the copyright status of the contents
• offer suggestions where you might obtain permission to use a particular text
• include standard acknowledgements where required by law - please do not remove these as it may not be possible to complete your order without them.

Put simply, Yes. The requirements equally apply whoever designs and prints your order.

A copyright licence secures permission to use a wide range of copyright worship hymns/songs in worship aids, such as service sheets without the need to obtain individual permissions from authors/copyright holders. They do not cover any other readings, poems, liturgy, or images.

There are two main providers of copyright licences, which many places are already signed up to: 

• CCLI (broadly Church of England)  - https://uk.ccli.com/
• OneLicense (broadly Roman Catholic) - https://www.onelicense.net/

Both offer an annual licence and a single event licence

Licences are available to:

• churches for use anywhere their congregation and minister worship
• crematoria, gardens of remembrance for use only in their premises
• funeral directors for use at any funeral they organise anywhere

NB: Not all hymns are covered by both licences

Careprint has no affiliation to CCLI or OneLicense and receives no commission or reward for promoting their services.

When a worship hymn or song that is copyright is used in a service sheet, acknowledgements to the author and copyright holder must be printed under the relevent text. For clarity it may be useful to also include the licence number:

Arthur Peterson (1922 - 1997) © The Peterson Estate CCLI/OneLicense No: 000000

The licence holder reports useage of the hymn to CCLI/OneLicense who then pay royalties to the author/copyright holder for each use. This is a bread and butter income stream to many writers.

Copyright compliance is not just a legal obligation, but an ethical one. Copyright exists to support the rights of creators and provides a level of protection and compensation for their valuable work, which brings so much comfort at funerals and memorial services. 

If no licence or existing permission is available you can

• obtain written permission from the individual copyright holders
• consider a single event licence to cover any copyright worship hymns/songs
• not print the words (headings are okay) and use other published resources such as a hymnal
• choose an alternative text that is not copyright (public domain)

Many popular funeral hymns are in the public domain and can be freely used. Many are copyright and permission to print is required.

Many churches and crematoria hold a Copyright Licence which gives permission to print a wide selection of copyright hymns and songs in a service sheet.

If no licence is held, permission will need to be obtained from the copyright holder.

Here is a guide to 

Yes. Provided a standard copyright notice is included in your document, we can print limited extracts from:

Church of England

• Common Worship 2000 (default)
• Book of Common Prayer (if requested)

Please visit https://www.churchofengland.org/help/copyright for further information.

Roman Catholic

• Roman Missal © 2010

Please visit https://www.icelweb.org/copyright.htm for further information.

It is a popular misperception that the bible is out of copyright because it is thousands of years old. This is not the case. The original texts of the bible were printed in Hebrew, Aramaic, and Greek and no-one is likely to claim copyright on those. However, the versions we use today are translations that have been regularly updated over the centuries, and copyright of these is owned by publishers and translators.

The good news is almost all publishers allow limited extracts of the bible to be freely used in one off Order of Service sheets, provided the initials of the bible version are included in the title. For example, if using the New Revised Standard Version of the bible you would need to print: ‘John 14: 1-6 NRSV’

Based on faith, and unless otherwise directed, we will default to the following versions:

Church of England/United Reformed/Methodist

• New Revised Standard Version (NRSV)
• Psalms from Common Worship

Roman Catholic

• English Standard Version Catholic Edition (ESVCE)
• Psalms from Abbey Psalms and Canticles

Baptist

• King James Version (KJV) – original 1611/1769 edition

Most modern non-worship songs are copyright and permission should be sought from the copyright holder before reproducing the words.

Many popular readings and poems are in the public domain. Quite often authors who are still alive, or died within the last 70 years, also want their work to be shared freely. Some don’t and are quite strict about their copyright and having permission to print.

When sourcing images you should be mindful of their copyright status.

For example, if it is a character from a film or television programme there is a very strong chance it is copyrighted and permission will need to be obtained before use.

Similarly many of the images you find in a search engine are copyright.

If you subscribe to a stock photo website, then it is likely their terms and conditions will allow use of their royalty free images as decoration on funeral stationery.

Accessing copyright texts online is all too easy.

Just because it is online does not mean you are allowed to print it without permission.

Many website hosts have permission to display the texts, some do not!

You should thoroughly research whether a text is in copyright, and seek appropriate permission if required.